Frequently Asked Questions......
1. What does
"DM" stand for in DM Employer Services?
Dental and Medical professionals were the mainstay of our
entering the online payroll processing market because of our
software's ability to departmentalize, track multiple
locations, pay contract and commission labor. However, over
the years we have not only worked with all types of
healthcare professionals but all other small to medium size
companies. Our mission is to assist those businesses that do
not have the resources for efficient in-house human resource and payroll
departments.
2. I
have looked at other payroll companies and they all seem to
offer the same services. Is there really a difference?
As in any business, there is great deal of difference
between the services offered by the different companies. The
service we offer is the best in the industry. Using our
online system we can custom design a payroll system to meet your
individual needs. Our company is staffed by
payroll professionals that will provide you with the highest
level of service in the industry and will also represent
you when dealing with the IRS and state agencies. We also offer you unlimited consultation, by phone,
on all payroll, payroll tax and employee relation matters (a
service that no other payroll service offers).
3. We would like Direct
Deposit. Do you offer it? How does it work and what are the
advantages and disadvantages?
Yes, we offer Direct Deposit. When you use Direct Deposit
the entire amount of the payroll, the payroll taxes and the
fee for the service are electronically transferred (by ACH)
from your account into our trust account and the deposits
are made from our account to the individual employees
account . Those employees who don't participate
in the Direct Deposit program will receive a standard
payroll check and the employees that are in the program will
receive a pay statement (a non-negotiable check) sent to
their personal e-mail showing all of
the information that would be on a standard payroll check.
There are several advantages: The employees have funds
available in their account on payday.
Direct Deposit simplifies accounting. We will do the check
reconciliation and there will be only two account drafts,
one for net payroll and billing and one for all taxes.
Direct Deposit can have a slight effect on cash flow of the
business. For example, if the payroll is semi-monthly paid
on the 15th and the last day of the month, the funds to meet
the payroll for the 15th would be transferred from your
client's account on the evening of the 12th. To guarantee
that the funds are in the employee's account on the morning
of the 15th, the transfer must begin two days in advance of
the pay date.
4. Can the Direct Deposit
be split into checking and savings accounts? Is there an
extra charge?
Yes. You can split your deposits into several different
accounts at no additional cost.
5. I have a hard time
keeping tract of the vacation time my employees have accrued
and the time they have taken. Can you help?
Yes. Our system will track this information for you and we
will print it right on the face of each employee's check, if
desired.
6. I have employees in
several different locations. Does this pose any problems?
No, it is not a problem. We can pay your employees
regardless of their location. We also handle the tax
and filing requirements for any location.
7. What is an IRS Power
Of Attorney?
When we process your payroll, we ask you to sign an IRS
Power Of Attorney form. The IRS Power Of Attorney (form
2848) gives us the authority to intercede on your behalf
with the IRS in matters relating to payroll taxes and since
we guarantee compliance and accuracy for your tax deposits,
we need to be able to
communicate with the IRS.
NOTE: The same holds true of any of the state unemployment
agencies that we need to have a POA for.
8. I have employees that have
child support and other garnishments. Can you handle these?
Yes. Supply us with a copy of the documents detailing the
order and we will produce the checks each pay period as
required. They will be delivered with the payroll for your
client to mail to the appropriate authority.
9. Can you handle employee
loans and advances?
Yes. Just give us the details and we will deduct the agreed
amount from the employee's check each pay period until the
loan or advance is satisfied.
10. How is the payroll
delivered?
We have the ability to develop a totally paperless payroll
for you and all reports and payroll information can be
delivered electronically. For those payrolls that are not
paperless, we deliver by FedEx or courier for an additional
fee.
11. How do I report
payroll information to you?
Our clients report their payroll information using our
online website. We do the original setup of the payroll and
supply training on its use at no charge. We can also receive
fax or phone for clients who are not online.
12.
When the payroll is received, one of the checks is for the
wrong amount. What should I do?
If it is during normal business hours, you should call our
payroll-processing center and notify their processors of the
problem. We will immediately take the necessary steps to
correct the problem.
13. How do I pay for the
payroll services?
The actual amount for the service is deducted from your
checking account or on your credit card as directed for each
payroll processed. A paid invoice, in your company's name is
included with the payroll package.
14. How is a new employee added
to one of my payroll?
You simply log onto your account and select add a new
employee, input the information regarding the new employee
into the online payroll screen. There is no charge for new
employee set-up and a New Hire package will be sent with the
next payroll that must be filed with the Attorney Generals
office in the appropriate state.
15. We
have health insurance, a dental plan and a 401K. How do you
handle these?
For each payroll, the proper amounts for the employee and
employer contributions are calculated and deducted. The
deposit checks are issued with the payroll and are then sent
to the appropriate companies by the employer. The
information regarding these deductions will appear in
various reports sent with your payroll.
16. I have a 125
Cafeteria plan. Any problem?
No. We will deduct the proper pretax amount from each
employee paycheck and track the total contribution.
17. Do you supply payroll
information
for workers compensation premiums?
Yes. Sign into your account online and go to reports. Select
payroll report, then quarter you need, preview and print
You may also select an overtime report on the right
information tab as well. There is no additional charge for this report
either.
18.
What is New Hire reporting?
Hire reporting is a process by which
you, as an employer, report information on newly hired
employees to a designated state agency shortly after the
date of hire. As an employer, you play a key role in this
important program by reporting all your newly hired
employees to your state. It is
strongly recommended that the payroll office address for the
newly hired employee also be reported if it is different
from the FEIN address. For more information for the
requirements in your state, go to: http://www.acf.hhs.gov/programs/cse/newhire/employer/contacts/nh_matrix.pdf
19. What
is an INS I-9 form?
The purpose of this form is to document
that each new employee that is hired after November 1, 1986
is authorized to work in the US. This form should be
completed at time employment begins. For more information go
to : http://www.uscis.gov/files/form/i-9.pdf
or download form from forms
page.
20. Does
DM Employer Services take care of these employer
reporting requirements?
Not usually. Our office can give
guidance to make sure employers meet these federal and state
requirements. These tasks can be done by the employer but
DMES can handle these reporting requirements for an
additional fee at the client requests
21. Can you
provide background checks for my new hire employees?
Yes. One of the additional services we provide is the
opportunity to have DMES run criminal background reports,
SSN verification, DMV, employment verification and Professional License verification.
To get pricing information, visit our
new hire check
page.
21. What is
our refund policy?
You satisfaction is guaranteed or your money
will be refunded if not fully satisfied within the first 30
days of initial service. That is why we extend a 30-day free
trial so every client can experience our services before paying
for any fees.
Please email any questions not answered above and one of our payroll professionals will get back to you.